Refund Policy

Overview

This policy explains when a purchase on Picture Enhancer can be refunded and how to ask for a refund. It applies to the monthly and yearly subscriptions and one-time credit packs shown on the pricing page.

When You Can Get a Refund

New purchases. A first subscription payment or a credit pack can be refunded within 7 days of purchase if you have used less than 10% of the credits from that purchase.

Renewal payments. An automatic renewal can be refunded within 7 days of the renewal date only if you have not used any credits from that renewal.

Some examples:

• You buy a 250-credit pack and use 15 credits in the first 3 days. That is less than 10% (fewer than 25 credits), so the purchase can be refunded.
• You subscribe to the Pro plan (500 credits per month) and use 60 of those credits in the first week. That is more than 10%, so the payment cannot be refunded. You can still cancel to stop the next renewal.
• Your monthly plan renews and you realize the next day that you meant to cancel. If you have not used any credits from that renewal, email us within 7 days for a refund.

What Is Not Refundable

• Purchases made more than 7 days ago.
• Purchases where 10% or more of the credits have been used.
• Renewal payments where any credits from that renewal have been used.
• Subscription credits that expired at the end of a billing period.
• Free daily credits or other promotional credits.

Credits have no cash value, so unused credits cannot be exchanged for money outside the cases above.

Failed Enhancements

If an enhancement fails, the credit it used goes back to your balance automatically. You do not need to contact us. Failed enhancements are refunded in credits, not money.

Canceling a Subscription

Canceling and getting a refund are separate. You can cancel at any time from the billing page in your account. Canceling stops future renewals, and your plan stays active until the end of the current billing period. If you also want a refund for the current period, email us and we will check it against the rules above.

How to Request a Refund

Email support@pictureenhancer.org and include:

• The email address of your Picture Enhancer account.
• The order number of the purchase you want refunded.

We review each request against this policy and reply by email. Approved refunds go back to the original payment method. How long the money takes to appear depends on your payment processor and bank.

When a purchase is refunded, the remaining credits from that purchase are removed from your account. If the refund is for a subscription payment, the subscription is also canceled.

Chargebacks

If something is wrong with a charge, please email us before opening a dispute with your bank or card issuer so we can look into it. Chargeback abuse, such as disputing payments for credits you have already used, may lead to account suspension.

Your Rights Under Applicable Law

This policy does not limit any refund rights you may have under applicable consumer protection law.

Contact

Refund questions: support@pictureenhancer.org