Privacy Policy

Introduction

This Privacy Policy explains how Picture Enhancer ("we", "us") handles your information when you use pictureenhancer.org (the "service"). It covers your account details, the photos you upload, and the enhanced images we create for you.

Information We Collect

1. Account information: your email address and, if you choose password sign-in, a hashed password. Email sign-in codes are short-lived, single-use and stored as hashes. If you sign in with Google, we receive your name, email address and profile picture from that provider.
2. Images you upload: the photos you submit for enhancement (JPG, PNG or WebP) and the enhanced results we produce from them.
3. Enhancement history and credits: when each enhancement ran, whether it succeeded, and your credit balance and usage.
4. Payment information: your plan, order numbers, amounts and payment status. Card details are entered directly with Creem. We never see or store full card numbers.
5. Technical information: browser type, device type, IP address and similar log data that helps us keep the service running and secure.
6. Cookies: small files described in the Cookies section below.

How We Use Your Information

• To enhance your photos and show you the before and after comparison and download.
• To keep your enhancement history available in your account.
• To manage your account, credits, subscriptions and purchases.
• To answer support requests and process refunds.
• To detect and prevent fraud, abuse of free credits, and violations of our Terms of Service.

How Your Images Are Processed

When you upload a photo, we send it to third-party AI image model providers that process it on our behalf and return the enhanced result. These providers only process images to deliver the service to you.

Original and enhanced images are stored in cloud object storage (Cloudflare R2).

We do not use your images to train AI models.

Who We Share Data With

We do not sell your personal information. We share data only with service providers that help us run the service, and only as much as each one needs:

• AI model providers: to process the images you upload.
• Cloudflare: to store your original and enhanced images (R2), deliver account emails, and check for automated abuse (Turnstile). Turnstile processes browser and network signals; your photos are not sent to it.
• Creem: to handle payments and billing.
• Google: only if you choose to sign in with Google.
• Analytics (Google Analytics or Plausible): only when analytics is enabled, to understand how the service is used.

We may also disclose information when required by applicable law, or to protect the rights and safety of our users and the service. Some of these providers may process data in countries other than the one you live in.

Data Retention

Your original and enhanced images stay in your enhancement history until you delete them or close your account. Deleting an image from your history removes both the original and the enhanced file from our storage.

To delete your account, email support@pictureenhancer.org from the email address linked to it. We then delete your account and the images stored with it. We may keep limited records, such as payment and refund records, where applicable law requires it.

Cookies

We use a small number of cookies:

• Session cookie: keeps you signed in.
• Language preference: remembers the language you chose.
• Theme preference: remembers light or dark mode.
• Analytics cookies: set only when analytics (Google Analytics or Plausible) is enabled.

You can clear or block cookies in your browser settings. If you block the session cookie, you will not be able to stay signed in.

Your Rights

You can view and delete your images at any time from your enhancement history. You can also ask us to access, correct, export or delete your personal information by emailing support@pictureenhancer.org. Depending on where you live, applicable law may give you additional rights, and we will respond to requests in line with that law.

Children

The service is not intended for children under 13, or under 16 where local law requires a higher age. If you believe a child has created an account, contact us and we will delete it.

Security

We use encrypted connections (HTTPS), access controls and hashed passwords to protect your data. No online service can guarantee complete security, so please use a strong, unique password.

Changes to This Policy

If we change this policy, we will update the date at the top of this page. For significant changes, we will also let you know through the service or by email.

Contact

Questions about this policy or your data: support@pictureenhancer.org